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 1.
Do I need to water the moss if I am not yet ready to plant?
No. Think of the moss as the “soil” in your topiary
as it will not “grow” on it’s own. In fact,
it is best if you keep the moss dry until you are ready to
plant due to the fact that the moss has an amazing water retention
quality and it may start to rot if there are no plants to
utilize the water.
2.
Can I buy plants from Green Piece Wire Art?
At this time, no. If you cannot find the plants you are looking
for at your local garden center feel free to contact us. We
have compiled a list of growers and centers that carry great
topiary friendly plants. If this doesn’t help we can
also give you some other suggestions of plant material that
we have found success with on our own topiary.
3.
How can I place an order?
This is the easy part.
Simply
call toll FREE (877-956-5901) and speak with one of our helpful
sales reps.
You
can also fax (905-679-9132) your order in using our printable
pdf order from, available
here http://www.greenpiecewireart.com/files/orderform07.pdf
You can also email one of our sales staff at
rob@greenpiecewireart.com
nicole@greenpiecewireart.com
corinna@greenpiecewireart.com
denise@greenpiecewireart.com
4.
What do I do with my topiary over the winter months?
Here you have a couple of options. If your topiary is small
to medium in size, one option is to mulch in your item (using
leaves/grass clippings) or wrap it in burlap. Or you can move
it indoors to an unheated garage near a window. The key here
is to protect the plants from the wind. If your topiary is
too large to mulch in or move indoors, you can drive stakes
into the ground and wrap it in burlap. Again, this is to prevent
the wind from getting at the roots. Alternatively you can
simply let your topiary stay as it is and replant in the spring
giving your item and fresh new batch of color and texture.
5.
What is your return policy?
We want all customers to be completely satisfied with their
purchases. If you are not, simply return the items in new
condition within 30 days and we will refund your money or
exchange the item(s) subject to the Return Policy below.
Return Policy
Shipping:
• Green Piece Wire Art will not be responsible for
items damaged during shipping.
• All items are inspected prior to shipping and are
packed to travel safely and securely.
• All boxes leave our premises in perfect condition
and our preferred carriers make every effort to deliver our
goods in the same condition in which they received them.
• If a package arrives that looks like it has been damaged,
customers should either refuse delivery or get an acknowledgment
in writing by the carrier that the box was damaged on arrival.
• In the case of multiple boxes per shipment, boxes
are marked as in the following examples: “1 of 6”
or “2 of 3”.
• Shipping damages and/or shortages should be identified
to the carrier at the time of delivery but MUST be identified
(to the carrier) within 5 days of delivery.
Restocking fees:
• A restocking fee of 15% will be charged for all orders
that have been processed but not shipped and 25% for orders
that have been shipped and are being returned.
• Restocking fees will not be charged for items being
returned due to manufacturer defect or Green Piece Wire Art
error.
We regret that returns after 30 days will not be accepted.
6.
If I buy an empty frame, can I buy moss to install myself?
Make a weekend project of it! We have several different sizes
of bagged or baled moss available to fit any topiary project.
Filling the forms is a simple and easy task to perform, it
just takes a bit of time and a little bit of elbow grease.
ONE TIP: make sure your moss is firmly packed to ensure the
success of your plants. Too tight and the moss will not allow
any air to get to the roots. Too loose and there will not
be enough moisture retained to ensure your success.
7.
How much moss will my empty topiary frame require?
Click HERE to download
a pdf document listing all our forms and the average amount
of moss required for each item. If your item is not listed
here, it may be a new form or an item we did not have available
to moss at the time the report was put together. Call and
we will try to get you the information.
Moss_Requirements.pdf
(39kb)
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